The Business Case for Customer Success Management:
Whitepaper (Forrester Report)
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In-depth guidance for customer success and product experience knowledge seekers who are ready to raise their game.
Founded in 2007, Dropbox is building the world’s first smart workspace. Dropbox’s Customer Success team began the implementation of Gainsight in spring of 2020 with the goal of evolving its customer health score. With Gainsight, Dropbox has been able to: Form a cross-functional team with members of CS, data science, and analytics, Develop a new health score and aggregate data feeding into it, Equip the CSM team with dashboards and data to drive their weekly meetings, And more! Read the case study to learn more about how Gainsight enables Dropbox’s Customer Success team.Read More
Kount, an Equifax company and provider of digital identity and fraud solutions, lacked visibility into users’ product experience. Anecdotal information drove decision making, rather than insights pulled from data – resulting in frustrated users, a poor user onboarding experience, and churn.Read More
Mission is a trusted managed cloud services provider and Premier Consulting Partner for businesses using – or migrating to – Amazon Web Services (AWS). In moving forward with a high-touch Customer Success model, Mission sought to avoid a more manual way of managing customer health and engagement. Instead of relying on the sentiment of each CSM, Mission wanted a single pane-of-glass view to customer success activities and the health and engagement levels of their customer base.Read More
Since its founding in 2014, Singular has focused on helping marketers unify their data, optimize for growth, and get timely, intelligent insights to guide data-driven decision making. The Singular platform is integrated with over 2,000 global marketing and advertising partners and, by combining spend and in-app performance, provides customers with the deepest insights into return on advertising spend. As a result, it enables the standardization and insights marketers need through what it calls marketing science. As Singular grew, its inability to easily forecast and analyze key information worsened. They needed to put the Customer Success organization in the best possible position as the company scaled. In this case study, you’ll discover how Gainsight helped Singular.Read More
Greenhouse Software, a privately held company founded in 2012, provides best-of-breed talent acquisition software and services that helps businesses become great at hiring through a powerful, structured hiring approach. Greenhouse provides access to a large partner ecosystem, the right technology, know-how and support to take on what’s next.Read More
Deliver an exceptional product experience by deeply understanding what users are doing in your product—and proactively guiding them to value.
Get everyone at your company on the same page about how customer success will become a growth engine for your business.
Expedite outcomes from customer success for both your customers and your business.
Orchestrate your data, processes and team around customer success using all the essential tools and technology from Gainsight.
Easily expand into more of Gainsight’s robust feature set as your customer success program matures.
Identify and set the priorities that will rocket customer success through each stage of maturity.Start Assessment
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